Excellent Customer Service

In the town where I live there’s a small shop with petrol pumps outside on the footpath. It doesn’t sell bread or milk or chocolate. It sells fuel and electrical stuff and various assorted items. The kind of stuff that you would rarely need but when you’re stuck for it, that’s the place to go.

I can’t remember when I last bought petrol there, or if indeed I ever did. Usually when refuelling I’m also buying one of the aforementioned groceries. Also the location is a bit inconvenient, no spacious forecourt or shelter from the rain.

Today I got it into my head that I should buy some engine oil for the car and made a conscious decision to get it in said shop. Chadwicks it’s called, Fitzie’s it’s known as.

I pulled up outside the shop and Fitzie met me on the footpath. I told him what I was looking for. He went to raise the bonnet, which prompted me to reach into the car to pull the release catch. A tissue was produced from his pocket as he went on to check it for oil. The oil was fine, I didn’t need any. Chatting away he lifted the lid on the windscreen water container, peeped in, reached back over to the footpath and produced a watering can. He filled the container. Lids back on and closed the bonnet.

It was only as I was driving away that I realised how remarkable all this was.

He could have easily just sold me a container of oil and left me off on my merry way. Instead he opted to check it for oil himself and informed me that I didn’t need to buy any from him. He then proceeded to provide another free service that I hadn’t requested but did need. It was all done instinctively and naturally and wasn’t motivated by the need to suck up to a good customer.

On the same day that an airline, whom I shall not name, renowned for it’s lousy customer service, has been in the news again over comments on this blog it was very reassuring to witness true customer service at it’s finest. A rare enough commodity these days especially in most forecourt experiences.

I shall now be more than happy to refuel in Chadwicks (photo coming) and take my chances with the rain. And it’s probably for the best, that they don’t sell chocolate.

Update –

A great idea over at Le Craic for everyone to share their customer stories

Fantastic finds

In order to write this post I have had to dig deep and battle my addiction.

Even as I type I feel the urge, the burning desire, the draw, the attraction, the pull of what I must avoid until I finish this. Surely one little Tweet wouldn’t do any harm.

But I know as soon as I open the door into Twitterland, that will be it. I will go off reading tweets, writing tweets, opening links, reading blog posts and thinking to myself ‘I should post something new’. It’s a kind of a guilt thing, tinged with the desire to do what I actually really like doing. Writing.

Deep down I know that it’s only a matter of getting into the habit of writing on a regular basis and disciplining myself to do so.

Anyhow, I’m waffling now, what I intended to do, was write a little post on some of the ‘finds’ I’ve had over the last few days. I use the word ‘finds’ to describe stuff that has typically been tweeted about or linked to from another blog or site.

As I make my living from publishing magazines, I was delighted recently to discover Issuu.com (via Le Craic who designed a book about The 2008 Blog Awards winners). Issuu.com is a site that allows you to upload various types of publications for onscreen viewing. No having to download pdfs or software to view a publication. You can see my latest magazine issues here and here

Last night I was preparing my first ever powerpoint presentation, so I had a little bit of learning to do. I happened to Tweet what I was up to and Darragh sent me a link to prezi.com. It’s a really cool tool for doing presentations. I have nothing to show you using that, as I was getting to grips with powerpoint and didn’t want to have to learn something else new at the same time.

Many people reading this will possibly already be aware of the aforementioned, but some will not. For anyone who thinks that ‘that’s last year’s news’ bear in mind that there will always be someone new coming along eager to learn and never assume that they probably already know about such and such a tool or website. This is more a note to myself as I am ready to admit that I am very often guilty of apologising to someone by saying ‘I thought you knew about that’.

Ok, enough, I’m off to Twitterland.

Tuesday Push: Twitter Mosaic by Sxoop Technologies

I only learned about the Tuesday Push recently and even though I’m only blogging a short while and don’t have a huge number of visitors I don’t think my push will do much. But hey, it’s better to get out and push than sit in the car!

Walter from Sxoop Technologies has created a nice little thingy called Twitter Mosaic. You can compile a mosaic of all your Twitter followers or friends using the app. It’s easy to use, simply input your username and the rest is done for you. You can decide to use the images of those you follow or those who follow you.

You can then put the mosaic on a T-Shirt, a mug, a bag, a business card or on your website or blog, just like my fantastic mosaic below:

Get your twitter mosaic here.

Whats a Tuesday Push?

The Tuesday Push is a co-ordinated effort to put a spotlight on new or existing apps or services in Ireland every second Tuesday.

If you have an original or particularlay interesting app or service you can submit your details here to be ‘pushed’ in an upcoming Tuesday Push.